Your data

‘Your restaurant, hello! This is the automated assistant, the call is recorded and transcribed.’

This is currently the first sentence of every call. Anyone who wants neither to talk to an AI nor to be recorded can say so, ask for the person you’ve designated if there is one, or hang up.

Zurich

The database: calls, bookings, customers and account. Its provider is American.

Germany

The server that runs Aralys and your dashboard.

United States

Telephony and SMS, voice and transcription, the language model that leads the conversation, alert emails and WhatsApp. Their processing in the US falls under the Swiss-U.S. Data Privacy Framework.

The dashboard assistant also goes through there, under this framework or standard contractual clauses depending on the provider, as does the model that analyses WhatsApp messages, under standard contractual clauses. Voice, transcription and the conversation’s language model may also be processed in the European Union or in Singapore.

You, from your dashboard, which requires two-step verification.

Our team only accesses it for operations and support.

Between your screen and our servers, everything travels encrypted (HTTPS).

Novarim doesn’t sell your data and trains no model on your calls. The phone operator, however, may also process calls and SMS for its own purposes: fighting abuse, including by training models, and developing its services.

30 days

after the call or the last message: the content of call records and the caller’s number, the recording, the transcript, SMS and WhatsApp conversations. What remains is the date, time and status of the call, and your rating with its date, without its comment or who gave it.

24 months

at most after collection, for data on how you use the dashboard, including exchanges with its assistant and call ratings. It is then deleted or anonymised.

120 days

at most after the end of the contract: your bookings, your customers and your account, returned if you ask, then deleted after checking, except what the law requires us to keep.

10 years

for accounting records, as the law requires, and after the end of the contract as proof of the terms and conditions accepted.

If someone wants to know what we hold about them, or to have it corrected or deleted, they ask you, or write to info@novarim.ch. We do it, except for what the law requires us to keep.

The full detail, provider by provider, exceptions included: privacy policy.